West Monroe

MARCH 27, 2017

As financial institutions across the country begin adopting powerful CRM systems, we see a competitive edge come to the surface that didn’t exist 20 years ago. This transparency gains the trust from a client, bringing the first of many competitive advantages of CRM to the table.

Banking 40

Banking CRM Loyalty Customer Centricity 40

Bob Hayes

SEPTEMBER 18, 2017

Only 32% of respondents are satisfied with their company's use of analytics to create a competitive advantage. Download the free white paper, " State of Analytics in Customer Programs, " by clicking the image. Creating a Competitive Advantage with Analytics. Data were collected from January to March 2017.

Analytics 113

Analytics Loyalty Data Competitive Advantage 113

SurveySparrow

APRIL 11, 2021

Gain competitive advantage: When you have a lead nurturing strategy in place, you set yourself up for a win. Unless your competitors are also doing it, you are clearly at an advantage. By forging strong relationships with good content and excellent user experience, they will crave more from you.

Strategy 98

Strategy How To Effort Score Social Media 98

Uniphore

JANUARY 4, 2022

White Papers. Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. He has been conferred with the title of ‘Innovative Entrepreneur’ by the Ministry of Science and Technology’s Technopreneur Promotion Programme (TePP).

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317