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The Talkdesk Advantage: Smart Contact Centers Allow Companies to be Proactive

Talkdesk

These real-time analytics can make the difference in how effectively your contact center operates, but there has to be a strategy in place to respond to those incidents as they occur. These new integrations and solutions require outside-the-box thinking to integrate into your smart contact center workflow.

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Hyper Efficiency: The Next Frontier in Contact Center Operations Management

NobelBiz

Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. This can provide valuable insights into areas for improvement and potential competitive advantages. Why is benchmarking important?