Competitive Advantage Contact Center Software Contact Center Workflow Industry 
NobelBiz
APRIL 18, 2023
Benchmarking Against Industry Standards Benchmarking against industry standards helps operations managers gauge their team’s performance relative to competitors. This can provide valuable insights into areas for improvement and potential competitive advantages. Why is benchmarking important?
Talkdesk
OCTOBER 24, 2017
Talkdesk’s contact center software includes technology that can give callers an option to skip waiting on hold and just receive a call when the next agent is available. From a contact center perspective, replacing inbound support calls with outbound support calls is the definition of taking a proactive approach.
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