Top-Rated in Employee Engagement and Customer Satisfaction: How does Quicken Loans do it?
CX University
JULY 31, 2018
Employee Engagement Case Study of Quicken Loans. The company makes absolutely certain that it can listen to employees and execute real change , slashing antiquated policies, (what I like to call moose), and improving the business. This capability is the crux of their competitive advantage, and it is worth copying.
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