SmartKarrot

JULY 6, 2022

A: In-person communication has declined during the past two years. Eventually, get ready to improve both your team’s online and in-person communication skills. Additionally, collaborate with the customer to develop project plans and give them a clear product roadmap.

Chief Customer Officer 10

Chief Customer Officer Self Service Roadmap Customer Success 10

Retently

FEBRUARY 21, 2024

Understanding your marketing channels Having a clear understanding of your marketing channels is like having a roadmap to guide your marketing efforts. It gives a peek into how people view your ads, communications, and overall support, shaping your content marketing strategies. How Did You Hear About Us?”

Survey 78

Survey Social Media Advertising Analysis 78

SurveySensum

SEPTEMBER 7, 2023

So what should have been the right question to ask at this touchpoint? Since Net Promoter Score is a loyalty metric it is not the right question here. They started by sending NPS surveys across five important touchpoints – sales onboarding, issue resolution after-sales, renewal journey, claim, journey, and communication journey.

NPS 52

NPS Survey Net Promoter Score Automotive 52

Currency Alliance

FEBRUARY 26, 2019

Having benchmarked and talked to hundreds of loyalty programs in the past few months, what we think program leaders ought to be doing during the next 3-6 months is preparing a plan to realign their loyalty program design with the broader business strategy and core value propositions. Customer data: maximize ROI.

Loyalty 45

Loyalty Strategy Loyalty Programs Hotels 45

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Feedback Effort Score Customer Journeys 52

ProProfs Chat

DECEMBER 17, 2021

The “Collect, Contextualise and Communicate” approach allows you to effectively capture feedback without interrupting users via in-app feedback widgets and APIs. These bots access backend systems via dedicated APIs and can communicate in over 180 languages for expedited resolutions. Customer Loyalty and Retention .

Tools 52

Tools Feedback Roadmap Survey 52

Pointillist

MAY 23, 2018

Forrester defines customer journey analytics is “an analytics practice that combines quantitative and qualitative data to analyze customer behaviors and motivations across touchpoints and over time to optimize customer interactions and predict future behavior.”. Your Needs: Understand and communicate your customers’ actual journeys.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Currency Alliance

MARCH 21, 2019

The sea-change in marketing technology is evident in the Gartner CMO survey, which tracked spending across all marketing disciplines: …most of which are rooted in martech solutions, younger than loyalty program management technologies, but all united by the common need to share customer data and use it to drive results.

Loyalty 58

Loyalty Banking Loyalty Programs CRM 58