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Guest Post: 5 Contact Center Best Practices That Make Clients Happier

ShepHyken

This week we feature an article from babelforce, a global cloud communications platform. Daunting as it may appear, keeping your customers happy is an attainable goal — when you put your mind to it. Refresher courses, seminars, and other product knowledge dissemination activities should be a staple of contact center work routines.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Using good Relationship Marketing strategies will also help solidify their trust in you as an industry leader. Use the following Relationship Marketing strategies to bring your customers one step closer to the lifelong loyalty you’re seeking. Try creating materials like: Seminars/Webinars. Enhance your blog. White Papers.

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The Complete Customer Service Training Guide

ProProfs Chat

You need to take into account their expectations, needs, and final feedback for your services to create an excellent customer service training program. To create an awesome training program, you can use an online customer service training software that: Engages customer service operators till the end.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Myra Golden is the founder of Myra Golden Seminars, LLC. Bill Quiseng.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He is currently focused on two areas: The impact of the digital customer experience disruption, the next wave of emergent customer engagement channels, and the value of unstructured VOC data in understanding customer behavior and demand generation. Myra Golden is the founder of Myra Golden Seminars, LLC. Bill Quiseng.