Chief Customer Officer Customer Journeys eBook Touchpoint 
PeopleMetrics
MAY 4, 2017
However, one exception to this stagnation in activities exists: the practice of customer journey mapping. On average, in 2014, one-third of participants (32%) said that their organization had practiced customer journey mapping as part of their customer experience improvement efforts. mark or memory.
Alida
MAY 10, 2016
Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. I wish you well in your journey.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Quadient
JULY 17, 2017
Our new eBook "The Rise of the Customer Experience Executive", authored by CX expert, Annette Franz, features exclusive interviews with 5 Chief Customer Officers across the globe. Having to align customer priorities. The key is how you overcome these hurdles when they come along.
ChurnZero
JANUARY 10, 2020
While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .
ClientSuccess
MAY 15, 2019
The number one thing we’ve done at BetterCloud to really transform our engagement with our customers is we’ve dedicated an entire stage in our customer journey to understanding customer goals and business objectives. Other books: Chief Customer Officer 2.0: What tactics have worked for you?
Expert insights. Personalized for you.
91 
Let's personalize your content