ChurnZero

FEBRUARY 17, 2022

Once you really get rolling with your Customer Success software, you will never go back to trying to bend other tools to fit your Customer Success needs. Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity.

Software 98

Software Customer Success How To CRM 98

ChurnZero

FEBRUARY 17, 2022

Once you really get rolling with your Customer Success software, you will never go back to trying to bend other tools to fit your Customer Success needs. Establishing transparency around SaaS business metrics , especially ones that you directly influence, increases trust, accountability, and productivity. Don’t be a future meme.

Software 52

Software Customer Success How To CRM 52

Chattermill

MAY 12, 2019

Zappos founder Tony Hsieh’s book is essential reading for all customer experience professionals. Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Chief Customer Officer 2.0 by Jeanne Bliss.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Kustomer

SEPTEMBER 3, 2020

Companies that learn to listen to their customers whether from feedback through structured or unstructured channels, will be better equipped to adapt to the ever changing market. As the market and customer changes, companies change. Or our wait time, or maybe it’s different metrics that people have.

Marketing 52

Marketing Customer Journeys Effort Score Metrics 52