ChurnZero

APRIL 12, 2022

Does your company have a chief customer officer (CCO)? Would your business benefit from appointing a chief customer officer ? Definition of a chief customer officer. What is a chief customer officer ? Chief customer officer job description.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

Quadient

JULY 17, 2017

Our new eBook "The Rise of the Customer Experience Executive", authored by CX expert, Annette Franz, features exclusive interviews with 5 Chief Customer Officers across the globe. Having to align customer priorities. Setting the customer-centric focus in motion wasn’t the challenge.

Chief Customer Officer 52

Chief Customer Officer Insurance Customer Centricity eBook 52

ChurnZero

JANUARY 10, 2020

While our 2020 Customer Success leaders watchlist below includes long-time Customer Success champions, we’re excited to see several prominent SaaS companies welcome their first-ever Chief Customer Officer to their C-suite roster—a promising sign for the unlimited potential of a career in Customer Success. .

Customer Success 52

Customer Success Chief Customer Officer Leadership Customer Retention 52

PeopleMetrics

MAY 4, 2017

Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. However, one exception to this stagnation in activities exists: the practice of customer journey mapping. Why Tackle the Hard Work of Journey Mapping?

Customer Journeys 91

Customer Journeys Banking Chief Customer Officer Touchpoint 91

ChurnZero

JANUARY 15, 2021

More positions in the Customer Success organization will operate in the presale stages of the customer lifecycle. Customer Success will grow businesses. Customer Success moves beyond simple merge-field replacements and into bespoke guidance via automation. Bigger budgets for Customer Success.

Customer Success 52

Customer Success Effort Score Self Service eBook 52

SmartKarrot

APRIL 20, 2020

This customer success book details five steps to build a trust-based relationship. It is especially useful for customer success managers who act as a part of their customers’ team, looking to build and maintain trust. Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine.

Customer Success 10

Customer Success Chief Customer Officer Case Study eBook 10