InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. They want to browse online, pick up offline, and tag your brand on social media.

Omni-Channel 208

Omni-Channel Customer Experience Net Promoter Score Effort Score 208

SurveySparrow

JULY 27, 2023

Well, it’s all about leveraging the power of digital technologies and channels to enhance customer interactions, streamline processes, and create personalized experiences throughout the entire customer journey. We’re talking about websites, mobile apps, social media, online chat, and more!

Customer Experience 52

Customer Experience Self Service Customer Journeys Social Media 52

ijgolding

MARCH 22, 2017

A study by Convergys states that 73% of GenY customers will leave after one bad experience and have no hesitation to go public with their dissatisfaction. These kind of interactions and post-purchase reviews across social media can go viral and put a dent on the company’s reputation and revenue in detrimental ways.

Omni-Channel 204

Omni-Channel Customer Experience Multi-Channel e-support 204

ECXO

MARCH 24, 2024

With AI-powered technology, companies can create a seamless, personalized experience that fosters brand loyalty, enhances customer satisfaction, and drives business growth. It’s a form of validation that, in turn, fosters loyalty and trust. This practice plays on the principle of reciprocity.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

SurveySparrow

SEPTEMBER 27, 2023

Before we dive into how big data can transform customer experiences, let’s take a moment to truly grasp the concept of big data. Think about the last time you made an online purchase, posted on social media, or even used your smartphone to navigate through traffic. Big data helps create these bespoke experiences.

Data 52

Data Customer Experience Loyalty Programs Social Media 52

CSM Magazine

JUNE 17, 2020

“Our clients, on average, benefit from more than 35 percent net new revenue, 45 percent operational savings, and 95 percent customer satisfaction ratings, driving real value and customer loyalty.”. Customers today craft their own journey to connect with companies, demanding a consistent, unified brand experience physically or virtually.

Omni-Channel 52

Omni-Channel Engagement Automotive Multi-Channel 52