Bold360

MARCH 26, 2020

Employees and customers are turning to self-service tools, in the form of chats, messaging and conversational bots, so you’ll need to enable these tools in order to deliver great CX and EX while reducing legacy dependencies on brick-and-mortar and live events that aren’t feasible in a time of social distancing.

Employee Engagement 66

Employee Engagement Chatbots Self Service Engagement 66

InMoment XI

JANUARY 4, 2024

Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Bold360

APRIL 13, 2020

There are two necessary elements for tackling the supply side and the demand side of the current CX/EX double whammy: It’s essential to divert phone traffic away from overwhelmed call center reps by deploying self-service tools like dynamic search bars and chatbots. What is NLP and how does it support CX? The result?

Self Service 69

Self Service Chatbots Call Center Lifetime Customer 69

Bold360

MARCH 20, 2020

At the same time, they are having to address evolving customer expectations, digital transformation, multiple online channels, and emerging CX capabilities enabled by mobile apps, chatbots, social media messaging, and more. It takes more than one or two interactions to convert today’s customers into loyal buyers.

Self Service 72

Self Service Customer Engagement Engagement Strategy 72

CSM Practice

SEPTEMBER 16, 2021

Let’s take a closer look at customer lifetime value, how to calculate it, why it matters for customer retention, and how to improve these metrics to amplify the success of your business. What is Customer Lifetime Value? First, let’s start by defining customer lifetime value.

Connections 52

Connections Lifetime Customer Customer Retention Loyalty 52

Oracle

FEBRUARY 23, 2018

Chatbots are also a valuable way to enhance your communication efforts. A messenger chatbot can operate 24/7 and answer simple queries and FAQs. Customers will appreciate the ability to get an immediate response to their question or be pointed in the right direction of where they can find more information.

CRM 87

CRM Chatbots Lifetime Customer Customer Relationship Management 87

Bold360

MAY 26, 2020

The way a customer feels about your brand will shape not only how loyal that customer is but also how often that customer refers your business to friends and family. Providing great CX increases customer loyalty and lifetime customer value, which directly impacts the bottom line.

Self Service 52

Self Service Customer Experience Net Promoter Score NPS 52