Chatbots Customer Care Customer Service Training First Call Resolution 
ShepHyken
JUNE 4, 2021
He discusses why first call resolution is important and what companies can do to resolve their customers’ queries in the first call. The authenticity of an organization very much depends on the quality of the customer support that it provides. What is first-call resolution (FCR)?
Stella Connect
JANUARY 25, 2018
Frustrated customers, or customers who want to connect with someone who can help with purchase decisions, will consume more of agents’ time on the front line. “ Coaching and training must be delivered strategically to drive progress among the greatest number of agents and ensure all agents realize their full potential.
Expert insights. Personalized for you.
80 
Let's personalize your content