ViiBE Blog

JANUARY 19, 2022

Many however scrambled to transport desktops, laptops, and other IT peripherals to the homes of their workforce while others adopted BYOD with proper security and VPN software systems in place. Today, according to Gartner , 76% of customer service and support functions have 80% to 100% of their staff working from home. Read now 2.2.

Customer Service 52

Customer Service Net Promoter Score e-support CRM 52

SmartMessage Blog

JUNE 5, 2020

Firms with digital preparation from communication to service-product provision have gained an advantage in business continuity. The importance of different digital channels once again emerged in order to increase transportation power and customer satisfaction during the epidemic period.

e-support 40

e-support Transportation Omni-Channel Chatbots 40

ChurnZero

FEBRUARY 7, 2020

Online learning and smart transportation industries ramp up their workforce. The subscription e-commerce market has grown by more than 100 percent a year over the past five years. Companies that prioritize customer relationships and pragmatic, strategic support will win customer trust and allegiance in the long-term.

Customer Success 64

Customer Success e-support Software Trends 64

SmartMessage Blog

NOVEMBER 20, 2019

In last years, we heard a lot about chatbots in the marketing world. Chatbots are small software applications that simulate interactive human conversation so that meaningful interactions can happen between a brand and a consumer. 7/24 available, chatbots help users like virtual assistants replying to instant questions.

Chatbots 49

Chatbots Tourism Banking Abandon Rate 49

CSM Magazine

MAY 19, 2023

They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Qualtrics

JUNE 26, 2020

During this time, Koç Holding gathered employee feedback regularly by using employee pulses , one-to-one interviews , diary keeping, and even a WhatsApp Chatbot the company developed. With so many employees, the company needed to understand what they could do to best support their employees.

Sports 46

Sports Hospitality Loyalty Programs e-support 46

SmartKarrot

JANUARY 20, 2022

These fast-growing SaaS companies are developing technology to alter how the business, energy, healthcare, and transportation sectors operate. Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. TransferWise.

Company 10

Company Hotels Software Social Media 10

Retently

APRIL 11, 2019

Best Suited for: Transaction-related feedback – Low trust deficit businesses that support transactions, offer deliveries or other personal services, as for example banks, e-commerce stores, airlines, telecommunication providers, etc. Chatbots and messaging apps. Advantages and disadvantages of text surveys. Phone Surveys.

NPS 87

NPS Survey Multi-Channel Chatbots 87