NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Stella Connect

APRIL 17, 2018

Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Provide a mix of learning aids and experiences, including peer-led training (a team favorite). According to a 2016 Aberdeen study , contact centers using gamification (trivia games, peer challenges, etc.) If you tell, show, and let employees experience what you’re trying to teach, three-month recall jumps to 65%.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

RapportBoost

DECEMBER 10, 2018

I know Nate and Kaye got a few case studies about these topics to share. Nate: Yeah, I was a huge advocate for the whole gamification trend, I guess you can consider it a buzz world at this point. Nate: Interesting tale here, in this area, I really feel like I am the Michael J. Tony: No, I like what Nate said.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40