Call Flow Customer Experience Design Management Poor Customer Service 
Myra Golden
SEPTEMBER 7, 2016
It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. I had to tell this story to my audience of McDonald’s managers and executives. I’m a storyteller. Speechless.
Myra Golden
SEPTEMBER 7, 2016
It just so happened that 5 weeks to the day from this muted drive-thru experience, I was scheduled to deliver a keynote at Hamburger University , on the campus of the McDonald’s worldwide headquarters outside of Chicago. I had to tell this story to my audience of McDonald’s managers and executives. I’m a storyteller. Speechless.
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