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Customer service stats and what they mean for your business

Vonage

Businesses can pour money into elaborate advertising campaigns, but poor customer service can undo all that hard work instantly. Excellent customer service can be as good (and often better) for your brand than a well-orchestrated PR campaign: get your customers to do the talking for you!

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Service Untitled» Blog Archive » Are you meeting your customers.

Service Untitled

I think that the amount and scope of customer service a company is willing to give is proportional to the amount of resources they are able to commit and dependant on the philosophy of service they want to adopt. This will be different from company to company because the customers change.

Meeting 41
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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

Creating Opportunities To Strengthen Customer Loyalty While poor customer service can drive customers away, a good process can turn them into your biggest fans. To get the biggest impact, a customer service mindset has to be instilled across the organization.