Magellan Solutions

JULY 29, 2021

million people employed by call center outsourcing Philippines. . The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Virtual assistants simplify lead generation. .

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ViiBE Blog

APRIL 26, 2021

Customer satisfaction should be the number one goal of your contact center. Half of the consumers surveyed by Zendesk said that just one bad experience would drive them to a competitor, and 80% will defect after multiple bad experiences. ViiBE’s ticketing solution uses tags to organize different calls under one related issue.

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Tips Knowledge Base Virtual Call Center Contact Center 52

NobelBiz

MAY 24, 2022

Managing call center agents remotely has become a true challenge for the industry. Running a remote call center, on the other hand, has become relatively simple with strong management, an excellent organization, and the necessary contact center technological tools. But how exactly?

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Call Center Tips Virtual Call Center Management 52

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

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ViiBE Blog

APRIL 30, 2021

While traditional call centers have existed for decades, they lack some of the features of face to face interactions. As consumers shift their shopping habits online, customer service is also making this transition. This is the most conventional way to use live video support and the most analogous with traditional call centers.

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NobelBiz

NOVEMBER 26, 2021

Tracking the success of your contact center is also an excellent approach to get your agents more interested in providing an exceptional client experience. As a result, your agents are satisfied and driven, and your consumers are loyal to your firm. How do you assess the performance of a contact center?

Management 52

Management Contact Center Call Center Contact Center Software 52

NobelBiz

AUGUST 11, 2022

Customer expectations are higher than they have ever been and call centers are increasingly concerned with their ability to adapt to changing conditions. That’s where CCaaS – Contact Center as a Service comes in. Why CCaaS flexibility is so important for call centers?

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ViiBE Blog

JANUARY 22, 2021

Originally, my co-founder and I developed ViiBE as a solution for emergency medical call centers. This vision led to the decision to create a web application: in an emergency situation, requiring an app to be downloaded represents a major obstacle in the consumer journey. No more call redirection, no more operational pauses.

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Magellan Solutions

JULY 27, 2021

Navigating the future with multilingual call center services. This can be avoided with the support of reputed multilingual call center companies. We offer all possible language and dialect as the top multilingual call center company in the Philippines. Non-English-speaking customers constitute about 54.1%

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NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

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Contact Center Multi-Channel Call Center Software 52