TechSee

NOVEMBER 27, 2018

With an expected two billion active mobile AR users by 2022, and 60% – 70% of consumers reportedly seeing clear benefits in using AR in their daily life and at work, enterprises are turning to AR to help them better support their customers by providing Augmented Reality remote assistance , a powerful collaborative solution for remote guidance.

Infographics 84

Infographics Self Service Customer Service First Call Resolution 84

Magellan Solutions

MAY 16, 2024

As businesses seek to streamline operations and enhance customer experiences, outsourcing solutions, such as offshore call centers and outbound call center services, have gained significant traction. First-Call Resolution (FCR) : High FCR rates show well-equipped call center agents, lowering repeat call costs.

Call Center 52

Call Center Average Handle Time ROI Omni-Channel 52

TechSee

MAY 29, 2018

With millennials growing as a consumer segment and driving a shift in consumer behavior, the demand for visual aids and communication is increasing. Businesses in all categories seek solutions for enhanced video engagement with customers. Better resolution rate. Video is becoming increasingly entrenched in daily life.

Contact Center 95

Contact Center Engagement Call Center Net Promoter Score 95

Talkdesk

NOVEMBER 10, 2016

This call center software feature allows you to monitor call center quality standards and improve employee processes. Many call center solutions also allow you to perform call barging when necessary. PBX vs. Call Center Software?

Call Center 40

Call Center Software First Call Resolution Call Center Solutions 40

NobelBiz

FEBRUARY 22, 2023

The dashboard view walks you through the analysis of graphs, logs, and reports that detail all of your calls. Extremely deployable and scalable : The analytics tools, like all of our call center solutions and voice service , are simple to implement in your organization.

Call Center 52

Call Center Analytics Contact Center How To 52

NobelBiz

FEBRUARY 13, 2024

Call Whispering Call whispering allows supervisors to coach agents during live calls by providing them with information or advice without the customer hearing, improving the quality of service in real-time. Call whispering is not just a feature; it’s a strategy for excellence.

Call Center 59

Call Center Self Service Software Contact Center 59

Talkdesk

NOVEMBER 10, 2016

This call center software feature allows you to monitor call center quality standards and improve employee processes. Many call center solutions also allow you to perform call barging when necessary. PBX vs. Call Center Software?

Call Center 40

Call Center Software First Call Resolution Call Center Solutions 40