ViiBE Blog

JULY 15, 2021

Inbound call centers are one subset of call centers. When calling a call center, what kinds of call center answers can you expect? And what is this call center experience like for the agents themselves? Enhancing the Digital Experience with Remote Assistance.

Call Center 52

Call Center Self Service e-support Insurance 52

RapportBoost

NOVEMBER 5, 2018

Mitel is the global market leader in business communications and with our cloud, enterprise and next-gen collaboration applications. Mitel is the only company that wakes up every day to exclusively focus on helping customers take their communication from where they are today to where they expect them to be, thanks a lot Mitel.

Contact Center 40

Contact Center Video Sales Training 40

Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Developers of BPO software are taking hybrid call centers one step further by creating novel ways to encompass more than inbound and outbound calling communication.

Omni-Channel 52

Omni-Channel Technology Call Center Social Media 52