buyers-guide-outsourcing-contact-center-rfp 
BlueOcean
JUNE 29, 2016
If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services. From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your call center team. A Sample Contact Center RFP Timeline.
BlueOcean
SEPTEMBER 30, 2018
When outsourcing your company’s customer support – whether for the first time or the fifth time – the relationship is understandably complex. The contact center SOW is the framework for your relationship. TL;DR: When outsourcing your company’s customer service, you can’t solely rely on an unwritten set of rules or assumptions.
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BlueOcean
JUNE 21, 2016
One of our most popular blog posts is 52 Contact Center RFP Questions to Ask Vendors. Choosing a contact center outsourcer is a huge investment. Which is, of course, why you’re willingly subjecting yourself to the time constraints and stress of writing an RFP. How many centers do you operate?
BlueOcean
OCTOBER 31, 2017
Trusting an outsourced contact center with your brand takes more than a well-crafted RFP. More than just hiring and training them, you need to know how your outsourced partner is managing contact center agents on a daily basis. What HR Wishes WFM Knew About Call Center Employee Experience. •
BlueOcean
JANUARY 31, 2023
Attrition seems like it should be an easy enough term to define, and determining which bidders’ attrition results best match your own requirements should be easy enough in a contact center RFP. Let’s say you’ve drafted your RFP and you’re ready to release it to your list of prospective bidders. Seems simple enough.
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