ShepHyken

OCTOBER 11, 2021

4 Ways to Level Up Your Customer Service in 2021 by Reuben Yonatan. Fast Company) Providing exceptional customer service is a tried and tested way for brands to stand out and succeed. Here are the four best ways to make sure your customer service is top-notch in 2021. by Max Starkov.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

ShepHyken

MAY 30, 2022

Each week I read many customer service and customer experience articles from various resources. This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

Retently

MARCH 18, 2024

Hence, they pose targeted questions and reflect the truthful image of your service from a customer’s perspective. Second, and most important, customer service surveys offer a wealth of data and endless benefits for businesses. or “How would you rate the ease of using our self-service options?”.

Survey 139

Survey Customer Service Strategy Effort Score 139

SurveySparrow

JUNE 19, 2023

A top-notch customer service experience not only solves problems but also anticipates needs, creates positive emotions, and builds long-lasting relationships with customers. It ultimately defines how customers perceive a brand and often determines whether they remain loyal to the business or seek alternatives.

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52