CSM Magazine

AUGUST 7, 2020

Customer service skills may be similar from job to job, but managers with these 5 habits excel at motivating, communicating and coaching their teams. They separate ordinary from extraordinary customer service managers. Forward-thinking recognition and reward programs drive employees to perform better.

Exceptional Customer Service 59

Exceptional Customer Service Customer Service Management Rewards Programs 59

Retently

MARCH 18, 2024

These surveys explore the nuances of customer service interactions and might look into the quality of support received, the professionalism of the customer service representative, or the efficiency of the resolution process. These categories of service questions are not mutually exclusive and can often overlap.

Survey 139

Survey Customer Service Strategy Effort Score 139

SurveySparrow

JUNE 22, 2023

In today’s business world, customers’ expectations are higher than ever, with each interaction playing a vital role in shaping their overall perception of your brand. Delivering a standout customer experience (CX) is the key to outpacing your competition and fostering customer loyalty.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52