Tricia Morris

JANUARY 4, 2016

A new year brings resolutions to change or improve in ways that matter, and for brands and organizations, customer service is always a key focus. Download this new eBook today to get expert suggestions on where your attention and budget should be focused in 2016. What were their answers?

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Trends Customer Service Chief Customer Officer Self Service 40

Tricia Morris

DECEMBER 18, 2015

Jeanne Bliss: Chief Customer Officer Author and CXPA Co-founder. Sumair Dutta: The Service Council Chief Customer Officer and Former Aberdeen Customer Experience Analyst. Annette Franz: Certified Customer Experience Professional, CX Journey Author and CXPA Board Member.

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Tricia Morris

MARCH 14, 2016

. • The probability of selling to an existing customer is up to 14 times higher than the probability of selling to a new customer. Think of the additional customers and lifetime value that could be delivered through a little extra attention to retention. – SDL Global CX Wakeup Call Report. What were their answers?

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Tricia Morris

JANUARY 25, 2016

According to Microsoft’s own Global State of Multichannel Customer Service Report , more than 90% of the 4,000 consumers surveyed say they now expect brands and organization’s to have a customer self-service offering. ——————– Download the eBook: 10 Customer Service.

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Tricia Morris

JANUARY 11, 2016

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” We’ve also asked what organizations can do immediately to improve customer service.

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