SmartKarrot

JANUARY 5, 2021

Acclaimed multiple times as a top-notch Customer Success leader, Peter is the Senior Director, Customer Success Enablement and Thought Leadership at Oracle. An award-winning contributor to the Oracle Marketing Cloud Blog series, Peter’s content on Customer Success is highly valued in the Customer Success community. Peter Armaly.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Stella Connect

APRIL 17, 2018

Align customer service training with brand values and goals. If brand guidelines seem arbitrary, it will be harder to get your agents’ buy-in. Include the “why,” or the brand goals and values reflected in the desired behavior, so agents will feel empowered in their role and enthusiastic about representing the brand well.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Qualtrics

SEPTEMBER 11, 2019

DOWNLOAD EBOOK. It’s important to communicate and embrace a consistent set of brand values,” Aimee says. Those brand values are the heart of your customer experience strategy. Brand values define as an organization how you want to treat your customers. Webinar: (Kick)Starting a CX Program.

Customer Centricity 38

Customer Centricity Culture Effort Score Brand Values 38