Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

ShepHyken

APRIL 28, 2024

5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. My Comment: I’ve been studying how different brands are creating successful loyalty programs.

Loyalty Programs 71

Loyalty Programs Customer Service Self Service e-support 71

ShepHyken

MAY 7, 2018

(Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages. How to set a return policy that works for the customer and you by Sam Kliger.

Customer Service 79

Customer Service Policies Retail Case Study 79

Pretium Solutions

APRIL 12, 2012

Any customer experience may be so typical that sometimes you don’t even notice it anymore. You walk into a retail outlet, a fast food restaurant or a convenience store and the person serving you looks at you through bleary eyes, almost completely disinterested in your needs or wants, says a scripted “Can I help you?”

Brands 60

Brands Customer Service Customer Service Training Touchpoint 60

Pretium Solutions

APRIL 12, 2012

define your brand vision , what you and your products and services stand for, and. And the excellent customer experience you want will be the natural and inevitable result. Any customer experience may be so typical that sometimes you don’t even notice it anymore. It’s about a delightful customer experience.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

define your brand vision , what you and your products and services stand for, and. And the excellent customer experience you want will be the natural and inevitable result. Any customer experience may be so typical that sometimes you don’t even notice it anymore. It’s about a delightful customer experience.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40

Pretium Solutions

APRIL 12, 2012

define your brand vision , what you and your products and services stand for, and. And the excellent customer experience you want will be the natural and inevitable result. Any customer experience may be so typical that sometimes you don’t even notice it anymore. It’s about a delightful customer experience.

Brands 40

Brands Customer Service Customer Service Training Touchpoint 40