ProProfs Chat

AUGUST 19, 2020

Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies. So how do you possibly take your service policies out of presentation slides and build your business culture around them? Why does your business need ‘honest’ customer service policies? .

Policies 105

Policies Customer Service How To Guidelines 105

ProProfs Chat

DECEMBER 18, 2019

If you can’t measure it, you can’t improve it. William Thomson , Lord Kelvin. Do you follow specific customer service objectives as parameters to gauge the performance and efficiency of your support team? . If not, then how do you measure customer success? Well, we got you covered!

Customer Service 80

Customer Service Net Promoter Score Multi-Channel Feedback 80

ProProfs Chat

JANUARY 9, 2020

Address the issues with the smart and expert customer help desk from ProProfs and resolve all the troubles smartly and rapidly! But, customer churns sets-in the moment your customers start being unhappy with the product or services offered by you. That is not true. . Before we dig into the details, let’s cover the basics. .

Customer Retention 86

Customer Retention Multi-Channel Video Customers 86

ProProfs Chat

AUGUST 21, 2020

Read this blog to learn how you can build an organizational culture around empathy and embrace healthy competition. Putting Yourself in Your Customer’s Shoes. Remember the time you flunked your exams and how quick your friends were to empathize with you? Will the real CEO (Chief Empathy Officer) please stand up?

Culture 105

Culture How To Net Promoter Score Apparel 105

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. But how do you know who is going to be a good match for your team? Download Now. Wait… hang on… my order number is here somewhere.

Customer Service 105

Customer Service Tips Average Handle Time Communication 105

SurveySparrow

MAY 29, 2020

According to Neilsen , your brand voice can have a huge impact on your customer’s trus t. It takes time to identify the kind of brand voice that you want for your business. Most of these things keep changing, but if there is one thing that should stay consistent, it is this- your brand voice. No prizes for guessing there.

Brands 52

Brands How To Social Media Guidelines 52