15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1]
Lumoa
JANUARY 9, 2018
That’s what we asked each of them: How do you see the future of customer experience?? Some hints: big data, omnichannel, personalisation, AI and organizational culture. Some hints: big data, omnichannel, personalisation, AI and organizational culture. How to overcome those challenges?
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