Top 5 Customer Experience Predictions For 2021
Kustomer
NOVEMBER 4, 2020
Customer experience (CX) is a determining factor in whether customers are loyal to a brand or not. So, how can businesses ensure their CX is up to scratch? Brands must stay on top of CX trends. Brands must stay on top of CX trends. Below are five emerging trends that we predict will shape CX in 2021. The result?
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