UJET

APRIL 16, 2020

With more and more support agents either currently working from home or transitioning into a remote environment, a customer support organization leveraging cloud contact center software can provide laptops to remote agents or have agents access the platform through an installed application or internet browser on their own computer.

Wireless 90

Wireless Call Recording Video Contact Center Software 90

Comm100

APRIL 30, 2020

Thanks to the flexibility of live chat – if cloud-based – most teams have been able to transition smoothly into remote working. But managing agents working from home still poses many difficulties. Couple this with much higher chat requests, and your agents could soon feel out of control and unequipped.

Knowledge Base 131

Knowledge Base Omni-Channel Self Service Social Media 131

SurveySparrow

MARCH 19, 2021

In a co-working space, a CEO was shouting at his customer support lead over the lack of retained customers they had. . I gave them all the time in the world to set up the customer support department. But I’m still seeing customers going away every month, damn it.” . “We Customer Support: The right way.

Tools 52

Tools Social Media CRM Customers 52

Circular Edge

MAY 10, 2022

Blog Credit: Ian McCue, April 7, 2022 (What is ERP (Enterprise Resource Planning)? Enterprise resource planning systems unify critical business functions like finance, manufacturing, inventory and order management, customer communication, sales and marketing, project management and human resources.

Resources 52

Resources System Software Financial 52