Omnichannel Customer Experience = Omnipresent + Omniscient Agents
NICE inContact
JUNE 18, 2019
Digital is the new norm, and it’s disrupting the way customers communicate with brands. With the proliferation of newer digital devices and channels, customers prefer to reach brands through digital channels rather than voice channels. Building omnichannel experience is not easy. The definition of omnichannel is evolving.
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