Most AI Chatbots will Fail, and That’s Okay!
NICE inContact
MARCH 28, 2019
Many organizations feel pressured “top down” to apply AI technology to automate chat interactions entirely. Chatbots are the most common application of AI for customer self-service and are not as successful (yet), as the hype would indicate. The post Most AI Chatbots will Fail, and That’s Okay!
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