46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software
Bold360
DECEMBER 1, 2016
Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J. The sad truth is most organizations are under the erroneous impression that they can solve many of their customer relationship issues by purchasing a software package. In fact, sometimes it can seem. like comparing apples to oranges. Anna Morrish.
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