NICE inContact

NOVEMBER 13, 2017

Contact center agents are the most monitored, micromanaged workforce in existence. Anything that can be done to make an agent’s job easier is important to alleviate stress and costly attrition. Are your agents constantly switching back and forth between Salesforce and other applications?

Contact Center 0

Contact Center Customer Satisfaction Multi-Channel Customers 0

NICE inContact

NOVEMBER 13, 2017

Contact center agents are the most monitored, micromanaged workforce in existence. Anything that can be done to make an agent’s job easier is important to alleviate stress and costly attrition. Are your agents constantly switching back and forth between Salesforce and other applications?

Contact Center 120

Contact Center Customer Satisfaction Multi-Channel Customers 120

NICE inContact

OCTOBER 15, 2019

But if you are a contact center manager, you aren’t measured solely on your own personal performance. So, how can you ensure that your agents are able to achieve their own performance goals , and in turn support yours? Your contact center softwareacts as your single source for customer interaction data across all your channels.

Contact Center 24

Contact Center CRM Contact Center Software Self Service 24