Captive contact center vs. outsourcing: The most overlooked part of retail CX
Think Customers
APRIL 28, 2022
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact center. What is the difference between a captive contact center and outsourcing? Jon Stough. Hiring the right people.
52 
Let's personalize your content