If You Want to Keep the Doors Open, WFM Should NOT Be an Afterthought
NICE inContact
JUNE 10, 2019
Imagine you go to a restaurant. However, the restaurant only always has one server, named Pierre, and five constantly booked tables (you know, one of those fancy exclusive restaurants). They might think they are too small to warrant a WFM program, but the reality is that all contact centers can greatly benefit from WFM.
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