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7 Customer Success Mentors Share Ways to Improve “Customer Success as a Culture”

ClientSuccess

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. I love that; as our clients are successful, we’re successful. Each day we learn from the trenches what it takes to make clients happy and successful.

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5 Powerful Ways to Use the Customer Experience Metrics You Already Collect

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But the majority are still not able to show how the customer experience metrics they collect directly impact business performance or how they are using them to improve customer experience. Here are six ways to take direct actions using the customer experience metrics you collect: a) Personalize Customer Care Calls.

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