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Honeywell Transforms Its Business with the CXone Solution

NICE inContact

As a multi-industry manufacturing company, Honeywell develops solutions around energy and efficiency. The company determined that customer experience excellence could be the catalyst for many of the business transformations it wanted to achieve. Customers definitely are noticing. “We

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Learning from Others – Highlights from Customer Contact Week

NICE inContact

I’ve just returned from Las Vegas where I attended my first visit ever to Customer Contact Week – it’s the world’s largest customer contact event, in its 20th year. It’s all about customer service and customer experience (CX). In this blog, I share some highlights from the show. Hot topics: Digital and omnichannel.