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Dr. Bot Will See You Now – Why Healthcare is Starting to Look at Conversational Interfaces

West Monroe

FEBRUARY 26, 2018

This technology is rapidly maturing, and the business use cases are still being tested. We’ll discuss some of the challenges and shortcomings in this blog. However, overall, we are seeing lots of excitement and initial success with conversational interfaces. The Way of the Future. Let’s look at two examples in health insurance.

Healthcare 58
Healthcare Self Service Chatbots Insurance 58
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A CX Program Playbook for Customer Insights Professionals

Wootric CX Blog

JULY 6, 2019

Getting an organization on board with a CX program and scaling it requires an evolution through three key pillars: content, culture, and context. So you’ve been hired to implement a CX program in your organization, or maybe you already have one in effect. Here are some of David’s main points. The 3 Pillars of Scaling CX.

Customer Insights 49
Customer Insights Net Promoter Score Metrics NPS 49
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