empowering-remote-support-heroes-with-knowledge-management Blog Related Topics 
Talkdesk
SEPTEMBER 18, 2020
This is a guest blog from Pratik Salia, product manager at Knowmax , a Talkdesk® AppConnect ™ partner. Today, agents can no longer give a shout across the room to a subject matter expert (SME) and supervisors can’t just walk down the aisle to assist agents with the right knowledge while they’re on a call.
SurveySensum
JULY 14, 2020
The Super-Heroes of Customer Experience are here! He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link].
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