Blog - Customer Experience Update

Top 17 Gorgias Alternatives & Competitors for 2024 (Real User Feedback)

Kustomer

FEBRUARY 29, 2024

Gorgias is one of the leading help desk software options available on the market. Overall, Gorgias checks off all the boxes when it comes to an e-commerce help desk software. One of Gorgias’s greatest assets is its robust integration with the e-commerce platform Shopify.

e-support

e-support Feedback Multi-Channel Self Service

Guest Blog: Why cross-team collaboration is essential for B2B customer support teams

ShepHyken

SEPTEMBER 20, 2019

Forming this team is a unique process for each business, and making the right decisions on who to include is vital for working together efficiently. With more B2B companies choosing support software technology as their “hub” for all customer communication, it’s important to determine what departments need access and why.

B2B

B2B CRM Software B2C

Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

ShepHyken

MARCH 13, 2020

This week we feature an article by Dwayne Charrington , a technical writer currently associated with ProProfs Help Desk. He shares the benefits of incorporating a help desk ticketing system into your business. Help Desk Ticketing System – 5 Ways it Revolutionizes Customer Support: 1. return on spend, and 1.6x

System

System Omni-Channel Report Software

Webinars

How Retailers Are Transforming Customer Experiences with Data & AI

Turn Payments Into Personalization: Unlock the Value of Transaction Data

MORE WEBINARS

Improve Help Desk Performance: 10 Ways To Do It Better

ProProfs Chat

DECEMBER 12, 2019

Is managing your company help desk a tough challenge? Here, you will be engaged in a detailed discussion on how to run a help desk and the various ways to improve help desk performance. Primarily, a help desk refers to the assistance and advice provided by a company/organization to its customers.

Self Service

Self Service Customer Service Representative Wait Times Multi-Channel

10 B2B Manufacturing Feedback Tools to Use in 2023

SurveySensum

SEPTEMBER 13, 2023

And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. And in this blog, we will explore the top 10 manufacturing feedback tools that can redefine your interactions with clients. Let’s dive in together and explore the world of B2B manufacturing feedback tools.

B2B

B2B Tools Feedback Multi-Channel

What Is an Email Management Software & Why You Need One?

ProProfs Chat

SEPTEMBER 1, 2020

By the time you finish reading this blog, around a billion emails would have been shared. . Well, an email management software can be the right solution. However, an Email Management Software (EMS) can come to the rescue and keep communications afloat. . ‘An Did you know that around 306.4 Let that sink in… .

Software

Software Management Tools CRM

Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

ShepHyken

MARCH 13, 2020

This week we feature an article by Dwayne Charrington , a technical writer currently associated with ProProfs Help Desk. He shares the benefits of incorporating a help desk ticketing system into your business. Help Desk Ticketing System – 5 Ways it Revolutionizes Customer Support: 1. return on spend, and 1.6x

System

System Omni-Channel Report Software

Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

ShepHyken

MARCH 13, 2020

This week we feature an article by Dwayne Charrington , a technical writer currently associated with ProProfs Help Desk. He shares the benefits of incorporating a help desk ticketing system into your business. Help Desk Ticketing System – 5 Ways it Revolutionizes Customer Support: 1. return on spend, and 1.6x

System

System Omni-Channel Report Software

How to Improve Customer Experience in Call Centers

ProProfs Chat

JULY 29, 2020

Remember when you tried dialing a customer care number only to experience a painful never-ending hold time and a disinterested agent who would read his script in an almost robotic tone? According to a recent report , 75% of customers believe it takes too long to reach a live agent. Image Source: Statista.com.

Call Center

Call Center Customer Experience How To Knowledge Base

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

FEBRUARY 5, 2018

Customer engagement software is a modern invention that takes care of a modern problem. The answer for many businesses was customer engagement software. Today, if you google ‘Customer Engagement Software’, you’ll find that the top results are lists of the best customer engagement tools on the market. CRM Software.

Social Media

Social Media CRM Self Service Software

5 keys to choosing a remote visual support solution

ViiBE Blog

MAY 20, 2021

Through implementing features such as live video support and AR, the support agent can see exactly what the customer sees at the time of consultation, making it far easier for them to understand the issue the customer is facing, uncover its root cause and act upon it in a matter of minutes. billion active monthly users by 2022.

First Call Resolution

First Call Resolution Transportation Average Handle Time Contact Center

Build an Empowered Team with A well- defined Customer Service Philosophy

ProProfs Chat

MARCH 26, 2020

A friendlier, more positive approach is to lend a helping hand to the customer and let them know you’re there for them. In simpler terms, it aims to empower employees to deal with customer issues with more clarity and accuracy. They have their own culture, way of dealing with conflicts, and the managerial hierarchy. . According to G2.com

Customer Service

Customer Service Self Service Customer Philosophy Guidelines

6 tips to improve your IT support

ViiBE Blog

APRIL 26, 2021

Suddenly, when we have a technical issue, we remember there is someone available to help us. This article will go over six tips to help you improve IT support and turn frustrated customers into satisfied ones. Make sure your agents are regularly re-trained so that they remain up-to-date on the latest procedures.

Tips

Tips Knowledge Base Virtual Call Center Contact Center

Upgrade Your Contact Center Using AI with Darryl Addington

Kustomer

JULY 8, 2021

The AI used in most businesses today is there simply to help the customer and the agent. The purpose of AI is to support agents in a way that allows them to further personalize customer experiences by supplying them with the right information necessary for success. Tune into the episode to learn more.

Contact Center

Contact Center Self Service Examples Consumers

How to Improve the First Contact Resolution

ProProfs Chat

OCTOBER 13, 2020

And instant contact for help is just one side of the story. We’ll help you learn everything about FCR in this blog post. But to say that it will help you know if customers are satisfied with your services would be a wrong assumption. Here’s an example to help you understand the scenario better: .

How To

How To Self Service Banking Knowledge Base

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. Companies such as SugarCRM require companies to commit to annual contracts, making it hard to switch software or downgrade packages should you overbuy.

Customer Engagement

Customer Engagement Tools Engagement CRM

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. The Super-Heroes of Customer Experience are here! LinkedIn : [link]. Website : [link].

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

Customer Experience Update

Top 17 Gorgias Alternatives & Competitors for 2024 (Real User Feedback)

Guest Blog: Why cross-team collaboration is essential for B2B customer support teams

Webinars

Trending Sources

Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

Webinars

Improve Help Desk Performance: 10 Ways To Do It Better

10 B2B Manufacturing Feedback Tools to Use in 2023

What Is an Email Management Software & Why You Need One?

Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

Guest Post: 5 Ways a Ticketing System Empowers CS Teams to Build a Delightful Experience

How to Improve Customer Experience in Call Centers

CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

5 keys to choosing a remote visual support solution

Build an Empowered Team with A well- defined Customer Service Philosophy

6 tips to improve your IT support

Upgrade Your Contact Center Using AI with Darryl Addington

How to Improve the First Contact Resolution

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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