Thematic

JUNE 13, 2023

In this blog post, we’ll discuss: What Voice of Customer (VoC) is The benefits of using Voice of Customer tools The 8 best Voice of Customer tools What is Voice of Customer (VoC)? said they increased their Net Promoter Score (NPS) and customer satisfaction. The self-service option lets you DIY everything.

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Thematic

MARCH 29, 2020

The most popular customer feedback surveys are Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which are typically sent daily, monthly, quarterly, once or twice a year, depending on how many customers you have and how quickly you iterate. DIY / Self Service. Where are they located? What type of location is it?

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Thematic

OCTOBER 1, 2018

It’s loved by DIY analysts and Excel wizards and is a popular approach among many customer insights professionals. Caution: There are many other disadvantages to DIY word spotting, that we’ll discuss in the next section. But to my knowledge, word spotting is not a used for any type of text analysis. Text Analytics Approach 2.

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Experience Matters

APRIL 7, 2015

The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016.

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Groups Multi-Channel Omni-Channel CEM 120

Thematic

JANUARY 17, 2019

But if, for example, your Detractors in an NPS survey mention something a lot, that particular theme will be affecting the score in a negative way. If you’re a DIY analyzer, there’s quite a bit you can do in Excel. The following is an excerpt from a blog written by Alyona Medelyan, CEO of Thematic.

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