NICE inContact
AUGUST 1, 2019
It is time to modernize your contact center. Your current software is showing its age, unable to keep up with customer expectations or add new capabilities like digital channels (like SMS or WhatsApp) or artificial intelligence (AI).
NICE inContact
DECEMBER 3, 2018
Both are hot topics when it comes to contact centers and customer experience. They introduce new channels and vehicles to interact with customers. In our new 2018 Customer Experience (CX) Transformation Benchmark the insights were clear on the importance of both.
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NICE inContact
JUNE 25, 2019
It’s common for blogs related to customer service and customer experience to talk about how the increasing ubiquity of social media requires fundamental changes in the way that brands should conceive of customer service. 32% of customers expect a response within 30 minutes 42% expect a response within 60 minutes.
Talkdesk
AUGUST 30, 2017
Considering that customers have changed and companies have changed, it doesn’t make sense that the contact center software hasn’t changed to bring the two closer together. Talkdesk was founded more than five years ago on the premise that contact centers don’t have to be stale. It shouldn’t be like that.
NICE inContact
DECEMBER 12, 2018
Companies need to not only embrace omnichannel interactions but need to deliver them in a way that matches customer expectations – helping to steer them to the most efficient communication vehicle(s) and making it seamless to move between the channels.
NICE inContact
SEPTEMBER 26, 2019
Here’s the problem: 91% of customers expect a seamless experience when moving from one method of communication with a company to another (e.g., Yet only 24% of businesses give themselves an excellent rating in providing this seamless customer experience (CX). Which contact center software applications are the best suited for AI?
NICE inContact
NOVEMBER 6, 2018
Contact center management is hard. You need to keep up with constantly growing and shifting customer expectations. Let’s look into some ideas that will help you successfully manage you contact center environment while keeping your cool in the process. Very hard, actually.
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