AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Philips is a health technology company focused on improving people’s lives through meaningful innovation. All these capabilities are built to help multiple lines of business innovate with speed and agility while governing at scale with central controls.

Healthcare 90

Healthcare Government Innovation Training 90

Playvox

FEBRUARY 16, 2024

Artificial intelligence (AI) has permeated many aspects of our work and personal lives. Advances in technology allow contact centers to use data in much more manageable ways, redefine how to engage with customers, gain efficiencies, and leverage actionable insights to improve quality management (QM) and the customer journey.

Contact Center 75

Contact Center Management Effort Score Call Center 75

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Thematic

MARCH 29, 2020

Disadvantages: Survey fatigue (since everyone is surveying), low response rates, bias towards those who respond to surveys, varying level of insights, depending on how engaged are your customers or the quality of your survey. Might not work for all types of products. Contact centers, support & complaints. Online reviews.

Feedback 111

Feedback How To Analysis e-support 111