Team Support

JUNE 1, 2020

From a global customer success team to a robust knowledge base, here at TeamSupport we want to make sure you get the most out of our B2B (business-to-business) customer support solution. Focus on Success. They will begin by participating in the onboarding process with your team. This is not a one-off event.

Resources 64

Resources B2B Knowledge Base Tips 64

Team Support

JUNE 3, 2020

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). In Part 2, we explore all of the self-service options available within the TeamSupport platform. Find them on the TeamSupport website.

Resources 64

Resources e-support Self Service Knowledge Base 64

Team Support

MAY 11, 2021

“You’re not paying close enough attention to your customers.”. That’s how TeamSupport CEO Pete Khanna and ProfitSword VP of Sales and Marketing Paul Bennie began their speaking session at the recent TSIA Interact annual conference. This blog provides the highlights from their talk. What did they mean ? The Subscription Effect.

Effort Score 98

Effort Score B2B Customer Success Metrics 98

Team Support

JANUARY 26, 2021

This blog series aims to break down the main principles of the new comprehensive study of the Support industry that is now available for download. Companies offer a variety of channels for customers to request assisted support. Customers have embraced electronic channels and are relying less on assistance by phone.

B2B 64

B2B e-support Knowledge Base Resources 64