Kustomer

JUNE 27, 2022

Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes. How to Choose the Right Customer Service Software How to Measure the Effectiveness of Customer Service Performance. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022.

Software 98

Software Tools Customer Service Self Service 98

Kustomer

JULY 8, 2021

What would the world be like if AI were to be completely integrated into business practices? They feel like their needs are being taken care of promptly and accurately when the agent is already aware of their purpose for calling in. Tune into the episode to learn more. Hot Take: How Artificial Intelligence Promotes Human Interaction.

Contact Center 98

Contact Center Self Service Examples Consumers 98

transcosmos Information Systems

MAY 10, 2017

There are many self-service tools that companies use today such as Frequently Asked Questions (FAQ) page, knowledge base, online discussion forums, and an Interactive Voice Response (IVR). Self-service centers that have online community forums are also beneficial. Why Self-Service is Important?

Self Service 59

Self Service Knowledge Base Social Media Study 59

transcosmos Information Systems

MAY 10, 2017

There are many self-service tools that companies use today such as Frequently Asked Questions (FAQ) page, knowledge base, online discussion forums, and an Interactive Voice Response (IVR). Self-service centers that have online community forums are also beneficial. Why Self-Service is Important?

Self Service 48

Self Service Knowledge Base Social Media Study 48