GetFeedback
APRIL 17, 2019
The tools capable of handling the reasons why customers don’t contact customer service are usually found in the CRM market. Now, we show how CRM-based platforms eliminate the above reasons and go deeper into delivering customer service. Still, having all this in common, they do offer unique features.
BirdEye
NOVEMBER 20, 2023
When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. Referral Rock Referral Rock integrates seamlessly with a range of marketing tools and CRM systems.
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Magellan Solutions
MARCH 3, 2021
Sectors that mostly outsource include: Banking, Financial Services, and Insurance (BFSI). Sectors where CRM is a core service include: BFSI. For CRM, there is a clear spike in the use of Artificial Intelligence (AI), chatbots and deep learning. Hong Kong Shanghai Bank. Gamification. Thus improving core processes.
SurveySensum
OCTOBER 17, 2023
A NBFC customer feedback tool is designed to gather, manage, and analyze feedback from customers of non-banking financial companies. Consider whether the tool can integrate with your existing systems , such as CRM. Choose a tool that is user-friendly for both your team and your customers. Pros Easy to use.
Magellan Solutions
JULY 12, 2021
Gamification is a term that refers to the addition of major gaming features to regular activities. . At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We believe that progress shouldn’t break your bank, so our services remain flexible and competitive. Rewards program.
Currency Alliance
JUNE 19, 2019
Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Because their ‘Picture your next destination’ gamified experience was integrated with their CRM, they successfully attracted over 130,000 new users in only 6 weeks. The newspaper won ‘Best Use of CRM’. Kudos to them.
SurveySensum
JULY 14, 2020
She has an accumulative experience of 16 years in the Audit and Banking industry. Previously she has worked in senior roles at Citi, Royal Bank of Scotland, ABN AMRO Bank, and EY and now she is heading Customer Experience at CIMB Niaga. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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