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Tales of Customer Experience: The Good, The Bad, And The Ugly?

Maz Iqbal

NOVEMBER 13, 2014

Sainsburys Bank : A Good Experience Turns Ugly. I signed up for each of these providers – one of these being Sainsburys Bank. One provider – Sainsburys Bank – didn’t. What did Sainsburys Bank send me? Eldest, son, asked for help in signing up for a suitable credit cards.

Customer Experience 92
Customer Experience Case Study Banking Customer Philosophy 92
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What Causes Friction

ShepHyken

DECEMBER 5, 2018

In the past few months leading up to my new book, The Convenience Revolution , I’ve focused on ways to be more convenient for your customers. I’ve shared six Convenience Principles and numerous examples and case studies. I recently talked to an executive of a bank, and he mentioned it was a big problem.

Policies 125
Policies Case Study Advertising Banking 125
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