PeopleMetrics

AUGUST 7, 2019

For almost any initiative in business, the way to convince leadership to invest is to show them a return on investment (ROI). In turn, the best way to secure executive sponsorship in VoC is to demonstrate that improving the customer experience pays big returns. Start with the facts.

Leadership 70

Leadership ROI CEM How To 70

Confirmit

JULY 26, 2018

There is—quite reasonably—a call to demonstrate Return on Investment. Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge.

CEM 70

CEM Return on Investment B2C Financial 70

Beyond Philosophy

NOVEMBER 10, 2014

For many years, there has been a debate whether you could assign a dollar amount to determine the return on investment for any Customer Experience improvements. A B2B Telecom reduced costs by 36% and increased revenues by 7%. So, there you have it. I have made my case, and I am prepared to hear the counterarguments.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience Insurance 164

SmartKarrot

JULY 27, 2022

A healthy relationship with the customers – is the success mantra for B2B SaaS businesses. Along with a customer-centric approach, businesses should invest in customer engagement activities to build healthy customer relationships. These are a few job roles and responsibilities of a customer engagement manager (CEMs).

Customer Engagement 10

Customer Engagement Engagement CEM Management 10

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Learn More. VIDEO TESTIMONIAL. Erie Insurance.

Customer Experience Management 45

Customer Experience Management Customer Experience Management Multi-Channel 45

Confirmit

SEPTEMBER 24, 2018

CEM has become a key differentiator for today’s businesses, as products and services have become increasingly commoditized. Forrester’s analysts recognized that “Confirmit’s strengths lie in surveys, analysis, and guidance, especially for B2B firms.” ” Learn More. VIDEO TESTIMONIAL. Erie Insurance.

Customer Experience Management 40

Customer Experience Management Customer Experience Management Multi-Channel 40