Magellan Solutions

JULY 9, 2021

What are the different Philippines call center services and how much can you expect them to be? One that’s anchored around the customer and driven by intelligence to deliver exceptional experiences and outcomes. There are different services provided by call center. Inbound Calling.

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Magellan Solutions

JULY 30, 2021

Handling The Largest Call Center In The Philippines By Shrinkage Management. One of the most important parts of call center-specific workforce management is monitoring and reducing shrinkage. . But what is a call center ph Shrinkage? Bob leads a team of 12 agents in a call center. .

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Magellan Solutions

JULY 22, 2021

Inbound & Outbound B2C Telemarketing with the largest call center in the Philippines. B2C telemarketing is very different to B2B telemarketing and requires a very different approach. If B2C deals with the usual customers, B2B is on a much bigger scale. B2B Telemarketing is designed to increase brand awareness.

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Magellan Solutions

JULY 29, 2021

The coronavirus pandemic has been tough on the contact center services Philippines and on a global level. . million people employed by call center outsourcing Philippines. . Here’s a look at how AI is revamping the Philippines outbound call center : Discover and Qualify Lead Generation Philippines.

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NobelBiz

MAY 22, 2022

The 2020 pandemic started a cascade of unforeseen changes and transformations that radically changed the contact center world. As a response to the pandemic lockdowns, call center businesses rushed to move their operations to the cloud and implement work-from-home systems ASAP. Let’s meet the experts!

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Magellan Solutions

MAY 6, 2021

One good reason for this is innovative technologies that enable BPOs to realize opportunities and provide stellar call center experience. Back then, outbound call center companies did not have advanced technologies that is why businesses are hesitant to become partners with them. It helps prevent fraud calls.

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