10 Tactics To Improve CX Through Contact Center IVR Messaging
NobelBiz
FEBRUARY 7, 2022
An IVR, or Interactive Voice Response, is a system that interacts with inbound and outbound calls for a business by using voice prompts or text-to-speech with various pre-recorded alternatives. It is a pre-recorded greeting and instructions that guide clients through the IVR menu system and connects them to an available agent.
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